PRIVACY POLICY

Happy Place Pilates (“Happy Place Pilates,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking software, purchase services, or interact with us in any way. This policy is governed by the laws of the State of New Hampshire and applicable United States federal law.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name

• Email address

• Phone number

• Billing and payment information

• Emergency contact information

• Health-related information voluntarily disclosed (including injuries, conditions, or limitations)

B. Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages viewed and time spent

• Cookies and tracking technologies

C. Third-Party Information

• Information provided via booking/payment platforms (e.g., Mindbody)

• Information from social media platforms if you interact with us there

2. How We Use Your Information

We use your information to:

• Provide, operate, and manage Pilates classes, memberships, and services

• Process payments and manage bookings

• Communicate scheduling updates, studio news, and promotional materials

• Improve our services and user experience

• Maintain safety, including emergency contact and injury awareness

• Comply with legal and regulatory obligations

3. Health Information Disclaimer

Happy Place Pilates is not a medical provider. Any health information you voluntarily provide is used solely to tailor your fitness experience and ensure safety. You acknowledge that you are responsible for consulting a licensed healthcare provider before participating in physical activity.

4. Disclosure of Information

We do not sell your personal information. We may share information only:

• With service providers who assist in operating our business

• To comply with legal obligations, subpoenas, or court orders

• To protect our rights, property, or safety

• With your explicit written consent

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information

• Request corrections

• Request deletion (subject to legal and operational requirements)

• Opt out of marketing communications

Requests must be submitted in writing.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental consent. We do not knowingly collect data from minors.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Continued use of our services constitutes acceptance of the updated policy.

TERMS OF SERVICE

These Terms of Service (“Terms”) govern your participation in any services offered by Happy Place Pilates. By booking, purchasing, attending, or participating in any service, you agree to be legally bound by these Terms.

1. Assumption of Risk

You understand and acknowledge that Pilates and fitness activities involve inherent risks, including but not limited to muscle strain, joint injury, dizziness, falls, and other physical injuries. You voluntarily assume all risks, known and unknown.

2. Medical Clearance & Representation

You represent and warrant that:

• You are physically able to participate in exercise activities

• You have consulted a medical professional if needed

• You will immediately stop if you experience pain, dizziness, or discomfort

Happy Place Pilates is not responsible for injuries resulting from undisclosed conditions or failure to follow instructions.

3. Waiver & Release of Liability

To the maximum extent permitted by New Hampshire law, you hereby release, waive, discharge, and hold harmless Happy Place Pilates, its owners, employees, contractors, instructors, and affiliates from any and all claims, demands, damages, injuries, or causes of action arising from participation, including negligence.

4. Indemnification

You agree to indemnify and defend Happy Place Pilates against any claims, liabilities, damages, losses, and expenses (including attorney’s fees) arising out of your participation, misconduct, or breach of these Terms.

5. Payment, Memberships & Refunds

• All sales are final unless otherwise stated in writing

• Memberships and class packages are non-transferable

• Expiration dates are strictly enforced

• No refunds for missed classes, late cancellations, or no-shows

We reserve the right to change pricing and packages at any time.

6. Studio Policies

• Late arrivals may be denied entry without a refund.

• Proper attire and respectful conduct are required.

• We reserve the right to refuse service to anyone for safety or policy violations.

7. Intellectual Property

All content, branding, class formats, and materials are the exclusive property of Happy Place Pilates and may not be reproduced without written permission.

8. Force Majeure

We are not liable for delays, cancellations, or interruptions caused by events beyond our control, including but not limited to weather, natural disasters, power outages, or government actions.

9. Governing Law & Venue

These Terms shall be governed exclusively by the laws of the State of New Hampshire, without regard to conflict-of-law principles. Any dispute shall be resolved solely in New Hampshire courts.

10. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

11. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and Happy Place Pilates and supersede all prior communications or agreements.

By participating in services at Happy Place Pilates, you acknowledge that you have read, understood, and agreed to these policies in full.